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Your Satisfaction and the Environment – Our Priority!
Thoughtful Shopping: We encourage you to consider each purchase carefully. This approach helps us stay eco-friendly by reducing the need for returns and exchanges.
Need Help Before Buying?: If you’re uncertain about any product, we’re here to assist! Reach out to us at info@velonae.com for any queries or concerns. We love helping you make the perfect choice.
Unique Craftsmanship: Our products are handcrafted with love, using Khadi handloom textiles and natural dyes. Embrace the minor differences in each piece – they’re unique characteristics, not flaws!
Easy Returns and Refunds:
- Timing is Key: Inform us within 10 days of receiving your product if you wish to return it.
- Condition Matters: Returned items should be unused, with original tags intact.
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Initiating a Return: Contact us at info@velonae.com to start the return process. We’ll guide you through each step.
Sending Your Return:
- Pack it Up: Securely package the item in its original packaging.
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Ship it Off: Mail the package to Laishavi Garments & Textiles LLP, 4/1, Kalaignar Karunanidhi Salai, Kapaleeswarar Nagar, Neelangarai, Chennai – 600041
(Please note, return shipping costs are the responsibility of the customer)
Processing Your Refund:
- Inspection on Arrival: Once we receive the returned item, our team will inspect it for compliance with our return conditions.
- Refund Confirmation: If the item meets our return criteria, we will initiate the refund within 7 to 14 working days.
- Refund Method: The refund will be issued in the form of Store Credits.
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Refund Timeline: Please allow 7 to 14 working days after we receive the product for the store credits to be added to your account.
Exceptions and Notes:
- Non-returnable Items: Some items may be non-returnable due to hygiene or other specific reasons. These will be clearly marked on the product page.
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Exchange Options: While we primarily offer store credits, exchanges can be considered on a case-by-case basis.